FAQ

❓ Frequently Asked Questions

Welcome to the StrawBeary Help Hub — the sweetest place to get answers!
If you still need help, just email us at hello@strawbearywishco.com 💌

🍓 About Lucky Scoops

What is a Lucky Scoop?
A Lucky Scoop is a hand-curated mystery assortment of adorable stationery, accessories, plushies & kawaii treasures — scooped just for you!

Are all scoops random?
Yes — that’s the magic! Each scoop is completely unique, though items may repeat across multiple orders.

Can I request specific items?
We can’t guarantee requests, but you’re welcome to add notes at checkout and we’ll do our best 🥰

Are the items authentic?
We source high-quality, verified suppliers — focusing on nostalgic, kawaii-style pieces inspired by Care Bears, Strawberry Shortcake & dreamy childhood joy (not just Sanrio!).

📦 Orders & Payments

How do I place an order?
Simply add your scoops and products to cart and checkout — easy peasy!

Can I change or cancel my order?
If it hasn’t shipped yet, email us ASAP and we’ll see what we can do.

What payment methods do you accept?
Visa, Mastercard, AMEX, PayPal, Shop Pay, Apple Pay & more (depending on your region).

🚚 Shipping & Delivery

Where do you ship?
Currently Australia-wide — international shipping coming soon!

How long does shipping take?

  • Orders usually ship within 14 business days

  • Delivery times depend on your location & carrier

How much is shipping?
Shipping rates are shown at checkout and are based on weight & location.

Do you offer tracking?
Yes! You’ll receive a tracking link once your order is on the way.

🎁 Gifting & Packaging

Is StrawBeary packaging gift-friendly?
Absolutely — every order feels like a little celebration 🎀✨

Can I add a gift note?
Yes — add one at checkout and we’ll include it for free!

🎥 “Film My Order”

Will my order be filmed for social media?
Only if you purchase the Film My Order add-on — then it’s guaranteed 🎥💗

Where will it be posted?
TikTok or Instagram — and we’ll tag you if you leave your @handle!

♻️ Sustainability

Is your packaging recyclable?
Mailers, tissue & cards are recyclable or reusable — please check local guidelines.

💗 Refunds, Returns & Issues

Do you accept returns?
Because products are mystery-based, we don’t offer returns for change of mind.

What if something arrives damaged or missing?
Email us within 7 days with photos — we’ll make it right 💕

Still need help?

Email us anytime — hello@strawbearywishco.com
We’re always happy to help 💗✨